How we protect your personal information.

1. About this notice

Tangerine365 Limited respects your privacy and is committed to handling personal information responsibly.

This notice applies when you:

• Visit the Tangerine365 website.
• Submit a contact, demo or RFP form.
• Communicate with our sales or support teams.
• Subscribe to product updates.
• Use a Tangerine365 platform where we determine how your information is processed.

Where an organisation provides Tangerine365 to its employees, learners or other users, that organisation may be responsible for deciding how personal information within the platform is used. In such cases, its own privacy notice and agreement with Tangerine365 will also apply.

2. Information we may collect

Depending on how you interact with us, we may collect:

Contact information

Your name, business email address, telephone number, organisation, job title and country.

Enquiry information

Information included in contact forms, demo requests, RFP submissions, emails and other messages sent to us.

Account and learning information

Where applicable, this may include your username, assigned courses, enrolment records, assessment results, course progress, certificates and activity history.

Technical information

Your IP address, browser type, device information, operating system, referring page, pages visited and the dates and times of your visits.

Communication preferences

Your choices regarding product updates, marketing messages and other communications.

Please avoid sending sensitive personal information unless we specifically request it and provide a secure way for you to submit it.

3. How we collect information

We may collect information:

• Directly from you when you complete a form or contact us.
• From your employer or the organisation providing your access to Tangerine365.
• Automatically through cookies, server logs and similar technologies.
• From authorised service providers and business partners.
• From publicly available business sources where permitted by law.

4. How we use your information

We may use personal information to:

• Respond to enquiries and demo requests.
• Prepare proposals and process RFP submissions.
• Arrange meetings and follow up on requested services.
• Create, secure and administer user accounts.
• Deliver courses, assessments, certificates and learning reports.
• Provide technical assistance and customer support.
• Improve our website, platform and user experience.
• Monitor performance, prevent misuse and maintain security.
• Send relevant product information where you have requested it or where otherwise permitted by law.
• Meet contractual, regulatory and legal obligations.
• Establish, exercise or defend legal claims.

We will only use personal information for legitimate purposes and in accordance with applicable data-protection law.

5. Our lawful bases for processing

Depending on the circumstances, we process personal information based on:

• Consent, where you have freely given us permission.
• Contract, where processing is necessary to provide a requested service or fulfil an agreement.
• Legal obligation, where we must process information to comply with the law.
• Legitimate interests, where processing is reasonably necessary for our business operations, security or service improvement and does not unfairly override your rights.
• Vital or public interests, where applicable under the law.

You may withdraw consent at any time. Withdrawal will not affect processing that took place before your request.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember your preferences.
• Understand how visitors use the website.
• Improve performance and user experience.
• Measure the effectiveness of our communications.

You can manage optional cookies through the cookie settings displayed on the website or through your browser. Disabling certain cookies may affect some website features.

7. When we share information

We may share personal information with:

• Service providers that support hosting, communications, analytics, security and customer service.
• Professional advisers, including legal, audit and compliance advisers.
• Regulators, law-enforcement bodies or public authorities where required by law.
• A successor organisation in connection with a merger, restructuring or transfer of business.
• Your employer or sponsoring organisation where it administers your Tangerine365 account.

We do not sell personal information. We also do not allow third parties to use it for their own marketing without an appropriate lawful basis.

Service providers may only process information for approved purposes and must apply appropriate safeguards.

8. International data transfers

Some approved service providers may process information outside Nigeria. Where this occurs, we will take reasonable steps to ensure that the transfer is lawful and that the information receives an appropriate level of protection.

9. How long we keep information

We retain personal information only for as long as it is reasonably required to:

• Provide the requested service.
• Maintain necessary business and transaction records.
• Meet contractual, legal and regulatory obligations.
• Resolve complaints or disputes.
• Protect our systems and enforce agreements.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, we will securely delete or anonymise it.

10. How we protect information

We use appropriate administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, authentication, encryption, secure hosting, backups, monitoring and staff confidentiality requirements.

No website or electronic system can be guaranteed to be completely secure. If we identify a data breach, we will respond and notify affected parties or regulators where required by law.

11. Your privacy rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information in certain circumstances.
• Ask us to restrict the use of your information.
• Object to certain types of processing.
• Withdraw consent at any time.
• Request the transfer of eligible information in a usable format.
• Object to direct marketing.
• Request a review of certain automated decisions.
• Submit a complaint to the Nigeria Data Protection Commission.

We may need to verify your identity before processing a request. Some rights may be limited where we are legally required to retain information or have another lawful reason to continue processing it.

If your account was created by your employer or another organisation, you may need to direct your request to that organisation first.

12. Children’s privacy

Tangerine365 is primarily designed for workplace and professional learning. We do not knowingly collect personal information directly from children through this website without appropriate authorisation.

Where an organisation uses the platform for younger learners, that organisation is responsible for obtaining any necessary parental or guardian consent and applying appropriate safeguards.

13. Third-party websites

Our website may contain links to external websites or services. Tangerine365 is not responsible for their privacy practices. We recommend reviewing the privacy notice of any third-party website before providing personal information.

14. Changes to this notice

We may update this Privacy Notice when our services, processing activities or legal obligations change.

The latest version will always be published on this page with the date of the most recent update. Where a change materially affects how we use personal information, we will provide additional notice where appropriate.

15. Contact us

For questions about this notice, requests concerning your personal information or privacy-related complaints, contact:

Tangerine365 Limited
Victoria Island, Lagos, Nigeria
Email: info@tangerine365.com

Please use “Privacy Request” as the subject of your email so we can direct it appropriately.

You may also submit a complaint to the Nigeria Data Protection Commission if you believe your personal information has not been handled in accordance with applicable law.