AI Assistant

Give every learner an intelligent guide.

Tangerine AI Assistant helps employees find answers, understand learning content and get support in plain language - directly within their learning experience.

Make learning support available when it is needed

Questions do not always arise during a scheduled class or when an instructor is available. The AI Assistant gives learners immediate, conversational support, helping them clarify concepts, navigate learning resources and continue learning without unnecessary delays.

Employees can ask questions naturally and receive clear responses based on the learning and organisational information made available to the assistant.

The Knowledge Assistant replying “I could not find this information in the knowledge repository”, with the footer note “Internal knowledge only - no external internet responses”.

Help learners understand - not just search

Traditional search gives learners a list of results. The AI Assistant helps them make sense of what they find. It can explain information in simpler language, summarise key ideas and guide learners towards relevant resources when they need deeper context.

This creates a more supportive experience for learners with different knowledge levels, learning speeds and responsibilities.

Connect learning with organisational knowledge

When used with the Knowledge Repository, the AI Assistant can guide employees to relevant policies, procedures, documents and learning materials. Instead of searching across multiple folders or systems, employees can ask a question and be directed to the most relevant approved information.

Answers can include links back to the original source, allowing employees to verify information and explore the full material.

Reduce repetitive support requests

Learning and HR teams often answer the same questions repeatedly: where to find a course, what a policy means, what training is required or how to complete a learning activity. The AI Assistant provides a reliable first point of support, reducing routine enquiries while allowing administrators and subject-matter experts to focus on higher-value work.

Key features

What AI Assistant includes.

  • Conversational questions and answers
  • Plain-language explanations
  • Learning-content guidance
  • Content summaries and clarification
  • Links to relevant source materials
  • Knowledge Repository connection
  • Always-available learner support
  • Contextual assistance within the learning environment
  • Faster access to approved organisational information

Next step

Turn every question into an opportunity to learn.

Help employees find trusted answers and keep moving forward with Tangerine AI Assistant.