Customer Education
Customers who know the product stay longer.
Publish structured customer training, let the AI Assistant answer product questions from your documentation, and certify the customers who complete it.
The problem
What usually goes wrong.
- Support answers the same product question hundreds of times
- Customer training lives in slide decks nobody can find
- No credential to recognise proficient customers
Capabilities used
What this is built from
- Enhanced content management
- Knowledge Repository
- AI Assistant
- In-app certificate creation
- Community forum
- Branches and subsidiaries
The approach
How Tangerine365 handles it.
01
Self-serve answers
The AI Assistant answers from your published documentation, with sources.
02
Structured curriculum
Customer training organised into paths rather than scattered files.
03
Recognised proficiency
Issue certificates to customers who complete the programme.
Products in play
The products doing the work.
Tangerine LMS
Structured learning for the whole organisation. Courses, learning paths, competencies, enrolment rules and certificates, all administered from one place.
Explore Tangerine LMSKnowledge Repository
A central home for the documents, policies and know-how your organisation depends on. It is also the source the AI Assistant answers from.
Explore Knowledge RepositoryAI Assistant
Ask a question in plain language and get an answer drawn from your organisation’s Knowledge Repository, along with the source documents it came from.
Explore AI AssistantNext step
See how Tangerine365 works for your organisation.
Book a live, personalised session built around your organisation’s learning needs. Share your programme, workflow, or requirements, and we’ll show you how Tangerine365 can support them.